Website Terms and Conditions

This Website (the “Website”) is owned by DRVN PTY LTD.

DRVN PTY LTD (“DRVN PTY LTD,” "DRVR Training", "DRVR Training LATAM", “we,” “us,” or “our”) welcomes you. We invite you to access and use our website,  (the “Website”).

We provide visitors to our Websites (“Visitors”) access to the Websites subject to the following Terms of Use, which may be updated by us from time to time without notice to you. By browsing the public areas or by accessing and using the Websites, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions and our Privacy Policy, which is hereby incorporated by reference (collectively, this “Agreement”). If you do not agree to any of these terms, then please do not use the Website.

Any user who registers with us (each, a “Registered User”) and wishes to purchase a product or service through our Website, is agreeing to the terms of this Agreement and the accompanying Terms and Conditions of Purchase with respect to such product or service. In the event of any conflict between the terms of this Agreement and the Terms and Conditions of Purchase, the Terms and Conditions of Purchase shall control.

THE SECTIONS BELOW TITLED “BINDING ARBITRATION” AND “CLASS ACTION WAIVER” CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. THEY AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM.


Description and use of our Website.

We provide Visitors and Clients with access to the Services as described below.


Visitors. 

Visitors, as the term implies, are people who do not purchase from us, but want to explore the Websites. No purchase is required for Visitors. Visitors can: (i) view all publicly-available content on the Websites; and (ii) email and contact us.


Clients.

Clients can do all the things that Visitors can do, and: (i) purchase training services through our Website; (ii) access exclusive content available only to Clients; (iii) create, access, manage, and update their own personal accounts on learning portal; (iv)  sign up for our various training programs; (v) request information & documentation to satisfy regulatory or employment requirements.

DRVN PTY LTD is under no obligation to accept any individual as a Client and may accept or reject any purchase in its sole and complete discretion. In addition, DRVN PTY LTD may deactivate any account at any time, including, without limitation, if it determines that a Client has violated these Terms of Use.


Customer Service Policy.

DRVN PTY LTD is committed to providing the highest level of service and quality training products. We regularly update the website to ensure the products listed are available and all product information is true and correct. If you are unhappy with the service or product quality provided by DRVN PTY LTD, please email us at training@drvn.com.au so we can discuss your concerns.


Voucher/Coupon Code Policy.

All credit vouchers/discount coupons have the following conditions of use:

  1. Not redeemable for cash;
  2. Valid for one (1) use only;
  3. Coupon codes cannot be added retrospectively; coupon codes must be used at the checkout; and
  4. Coupons/vouchers cannot be used in conjunction with other coupons/credit vouchers.


Course Withdrawal, Transfer and Refunds.

(a) If you wish to withdraw from your course, you are able to transfer into another course free of charge as long as the course has not been commenced.

(b) Should DRVN PTY LTD cancel a course, or not be able to deliver for any reason, students enrolled at the time DRVN PTY LTD announces the cancellation or experiences at fault delivery disruption, will be entitled to a full refund, and this will incur no administrative charges or penalties.

(c) If you are not completely happy with your training product(s) from DRVN PTY LTD, you have 24 hours from the commencement of the course to exchange or refund as long as no more than 20% of the course has been viewed or completed.

(d) There is no refund or exchange for any products purchased using a payment plan system except for in the case of (b).


Sign-in Name; Password; Unique Identifiers.

During the enrolment process for clients,  we will ask you to create an account, which includes a sign-in name (“Sign-In Name”), a password (“Password”), and perhaps certain additional information that will assist in authenticating your identity when you log-in in the future (“Unique Identifiers”). When creating your account, you must provide true, accurate, current, and complete information. Each Sign-In Name and corresponding Password can be used by only one Registered User, and sharing your access credentials with others (especially if they are using your credentials to access our proprietary Content (as defined below)) is a material breach of this Agreement. You are solely responsible for the confidentiality and use of your Sign-In Name, Password, and Unique Identifiers, as well as for any use, misuse, or communications entered through the Websites using one or more of them. You will promptly inform us of any need to deactivate a Password or Sign-In Name or change any Unique Identifier. We reserve the right to delete or change your Password, Sign-In Name, or Unique Identifier at any time and for any reason and shall have no liability to you for any loss or damage caused by such action.


Privacy Policy.

When you purchase something with DRVN PTY LTD, we collect the personal information you give us such as your name, email and address, Driver Authority details for your location, in order to give you the best service. With your consent, this information is held in order to provide ongoing service to you and to satisfy various regulatory requirements.

We also use this information to keep you informed of new products and promotions. If you would like to opt out of being notified of relevant products and promotions, simply contact us at support@drvrtraining.com.

We respect your privacy, therefore we will never disclose your personal information to any third party unless we are required to do so by law, or with your consent. Further information is contained in our privacy policy.


Payment.

Payment for individual courses is by the online portal prior to the commencement of the course. DRVN PTY LTD does not store any of your credit card details.

Booking Entities or Organisations are invoiced and payment can be made by direct debit or credit card prior to course commencement.


Links to Other Websites.

Our Service may contain links to third-party web sites or services that are not owned or controlled by DRVN PTY LTD.  DRVN PTY LTD has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that DRVN PTY LTD shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.


Changes to Website.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If there is a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.


Google Analytics and Cookies.

We use Google Analytics and Cookies in order to enhance the experience for our customers.


Booking Entity Offers.

Discounted offers for large Booking Entities and Organisations are valid according to the prepared quote and details of the delivery agreement.

  • Valid for a limited time of 3 months, or as stated.
  • Offer is provided as a discount.
  • The offer cannot be used in conjunction with any other offer.

Wholesale Inquiries.

For any wholesale or white label inquiries please contact our Managing Director at jacqui@drvrtraining.com or call 1300 DRVN00 (1300 378 600).


Indemnity.

You agree to indemnify and hold DRVN PTY LTD harmless from any demands, loss, liability, claims or expenses (including legal fees and costs on a full indemnity basis) made against DRVN PTY LTD by you or any third party due to, arising from or in any way connected to your access and/or use of the Website or purchase of our training services.


Social Media Competitions.

By entering and participating, entrant agrees to hold harmless, defend and indemnify Facebook or Instagram from and against any and all claims, demands, liability, damages or causes of action (however named or described), losses, costs or expenses, with respect to or arising out of or related to (i) entrant’s participation in the Sweepstake, or (ii) entrant’s participation in any Prize-related activities, acceptance of a Prize and/or use or misuse of a Prize (including, without limitation, any property loss, damage, personal injury or death caused to any person(s). The winners of any social media competition are announced on our Facebook page and prizes must be claimed within 7 days of the public announcement.


Contact Us.

If you have any questions about these Terms, please contact us at support@drvrtraining.com.

1300 DRVN00 (1300 378 600)